Support Command Center

Team Performance Overview

Real-time metrics across all support channels. Last synced 8s ago.

+8.3%

Tickets Resolved

12,847

from last month

-12%

Avg Response Time

4m 32s

improvement

+1.8%

Customer Satisfaction

97.2%

from last month

3 shifts

Active Agents

142

currently online

Detailed Metrics

Channel performance and SLA tracking

First Contact Resolution

84.6%+2.1%

Escalation Rate

6.3%-0.9%

Avg Handle Time

8m 14s-5.2%

Queue Wait Time

1m 48s+0.4%

SLA Compliance

99.1%+0.3%

Chat vs Phone

62 / 38% split

Channel Distribution

Ticket volume by support channel — last 30 days

30d
Live Chat
42%
Phone
28%
Email
20%
Social
10%

Data refreshed every 30s · All times UTC · Support Ops Dashboard v2.4